Official Statement



Dear Community / Customers,

As our trading companies are growing and evolving, we've become aware of various unfounded allegations circulating about our operations. We hold transparency and honesty in high regard, and it is crucial to address these points to ensure our community is correctly informed.

Business Operations and Brand Independence:

It's crucial to clarify that while our online/e-commerce platform shares the same name, it operates independently from Chai Huat Hin Trading. Importantly, the team behind our online and e-commerce platforms has remained unchanged since day one, ensuring continuity and integrity. This consistency underscores our commitment to maintaining trust and upholding ethical standards.

Additionally, our Chai Huat Hin Grocer Trading’s shop in Taman Taynton, Cheras serves as a comprehensive hub for our retail, wholesale, and e-commerce activities. We are making this statement to dispel any rumours and confirm that our business continues strong and rooted in its original values.

Authenticity and Compliance:

We want to reaffirm to our customers that all products sold under our brand are authentic, sourced from legitimate suppliers, and fully compliant with Malaysian regulations. Our commitment to quality and authenticity remains unwavering.

Trademark Legitimacy and Legal Proceedings:

Our logo and brand name are in line with the requirements and regulations of the Intellectual Property Corporation of Malaysia (MyIPO).Our operations are conducted legally and transparently.

Clarification on Online Operations:

Concerning the operations of our online platform, it is essential to clarify that the management team responsible for establishing our website continues to manage it solely. We have not deviated from our original operational practices. We continue to fullfill all online orders with the utmost responsibility. Furthermore, all customer information processed through our website is handled via a secure and legally compliant e-commerce platform. Allegations that suggest otherwise, claiming that security is compromised or that our operations are deceitful, are entirely misleading and without merit.

We understand the concerns that misinformation may cause and are keen to provide clarity and reassurance to all our stakeholders. Our priority remains to serve you with integrity and to ensure that your experience with our brand continues to be excellent.

Should you have further inquiries or require additional information, please feel free to reach out to us directly. Your trust and satisfaction are paramount, and we are here to support you at every step.

Thank you for your ongoing support and understanding.

Warm regards,
The Management Team
Business Reg. No: 201603169657 (002546699-X)