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Refund Policy


Thank you for shopping at chaihuathin.
If you are not entirely satisfied with your purchase, we're here to help.
Our return policy is subject to the following terms and conditions:

Returns
You have [2] calendar days to raise your concern on the products upon receiving them via Whatsapp (012 774 7668). Our customer service will further assist you. 

You have [3] calendar days to return an item from the date you received it. As most of our items are temperature sensitive, we do not accept any returns beyond [3] calendar days upon receiving the order. 

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase. Please return the items to the following address: 

152, Jalan Tun H.S. Lee,
50000, Kuala Lumpur
 

Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You have [2] calendar days to raise your concern on the products upon receiving them via Whatsapp (012 774 7668). Our customer service will further assist you.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, you may contact us directly on Whatsapp (012 774 7668)

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